NPS + Open Feedback
Measure loyalty and learn why in one short flow. This survey captures your Net Promoter Score — the single question that best predicts growth — then asks a quick guided follow-up so you know exactly where to act.
Respondents rate you from 0 to 10 and pick what is driving their score. You get an instant Detractor / Passive / Promoter classification plus the reasons behind it.
This is an internal operations tool, not a lead magnet. There's deliberately no booking block and no sales-profiling questions: the people answering are your existing customers, and every extra question costs you response rate. Clone it, send it, read it — the deployment steps are on the result page and repeated below.
How to run it
- Clone the template and put your product or company name into the rating question.
- Send the link 2–4 weeks after a customer has actually used what you sell — not right after purchase, when they have no opinion yet.
- Keep the window short (7 days) and send one reminder. A trickle over a month makes the score impossible to compare.
- Read it as three lists, not one number: call every Detractor within 48 hours, ask Passives what the one missing thing is, ask Promoters for a referral or review.
- Re-run on a fixed cadence — quarterly for most businesses, monthly if you ship fast. The trend is the signal; a single NPS number in isolation means very little.
